ATS GROUP is familiar with standard airline electronic ticketing procedures and Travel agent functionalities of the locally used GDS and its particularities of the Moroccan market.
01
Representation and obligation
Give presentation about your product and services to any party in the trade.
Advise the trade about your special offers, about your airline, news, product, services or any other information.
Meet with travel agencies, potential clients for your Airline.
02
Service Desk Durries
Offer a local point of contact for any enquiry related to the Airline.
Support services will be available during local office hours. Support services imply the Knowledge of the Airline’s products and services, usage of the local global distribution system (GDS) as well as the complete airline ticketing process of travel agencies.
03
Revenue Accounting-Related Services
Any enquiry received by mail with regards to refunds, ADMs and ACMs will be forwarded by Email to the concerning department.
04
Promotion Services
The promotion of the Airlines includes:
– Demonstration or presentation of the all Airlines Products, Ticketing Assistant, FAQs and airline contacts/ profiles. – Explanation of the Airline ticketing process.
Prepare a selecting agents list with high BSP turnover including the local key customers and/or the top 20 IATA agents. According to this List we priories our agencies visits.
Document for you such visits and any other activity in a monthly report.
Co-ordinate and accompany meetings and/or seminars.
05
Marketing Activities
Ensure that all relevant media in Morocco receives the Airline press releases.
Prepare and realize special marketing or press related campaigns.
06
Support on Legal Matters
In case of possible legal conflicts and/or problems, The Airline is immediately advised at, in particular of entities preparing a law case against the Airline.
Provide contacts to local lawyers and other service providers.
Secures and supports communication between the Airline and local lawyers.
07
Administration services
Provide contacts to local banks and other entities.
ATS GROUP collects continuously the Airline sales data to generate a monthly consolidated sales report.
Check each Airlines ticket and generate sales report if IGV (Generals Sales Tax) is applicable.
ATS GROUP checks any report and if YQ and/or YR tax has been collected and if IGV has been applied accordingly and correctly.
Provide the Office des Changes with all necessary Justification and reports document and prepare the Money repatriation.
Co-ordinate between the Office des Changes and the bank to get the authorization of the Money repatriation.